Privacy Policy

Plungers (“Plungers,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using the Plungers website, platform, applications, and related services (collectively, the “Platform”).

This Privacy Policy explains what information we collect, how we use it, how we share it, how we protect it, and the choices available to you when you use Plungers.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Plungers is a marketplace platform designed to connect travelers with curated local experiences offered by businesses and experience providers.

Data Controller / Platform Operator:
[LEGAL COMPANY NAME]
[BUSINESS ADDRESS]
[COUNTRY]

Privacy Contact: [PRIVACY EMAIL ADDRESS]

For questions regarding this Privacy Policy or the handling of your personal information, please contact us using the information above.

2. Information We Collect

Depending on how you use Plungers, we may collect the following categories of information.

A. Information You Provide Directly

When you create an account, submit an application, contact us, book an experience, or otherwise use the Platform, we may collect information such as:

• Full name
• Email address
• Phone number
• Country, city, or general location
• Account credentials and authentication information
• Profile information
• Business or organization information
• Experience or activity information
• Information submitted through business applications
• Booking and transaction information
• Communications you send to us
• Reviews, ratings, comments, photographs, and other content you submit
• Information you provide when requesting customer support

B. Business and Experience Provider Information

If you register as a business or experience provider, we may collect additional information necessary to evaluate and operate your account, including:

• Business name
• Business contact information
• Business location
• Business description
• Experience descriptions
• Experience pricing and availability
• Business website or social media information
• Information concerning the individual responsible for the business account
• Information necessary to process payments or payouts
• Verification information where required

Business accounts may be subject to additional verification before experiences are published or transactions are enabled.

C. Identity Verification Information

Where identity verification is required or enabled, Plungers may use third-party identity verification services, including Stripe Identity, to verify the identity of users or business representatives.

Depending on the verification process, the third-party provider may collect information from identity documents and, where applicable, photographs or biometric comparison information used to determine whether the person completing the verification corresponds to the identity document.

Plungers does not intentionally store copies of identity documents unless specifically required for a legitimate business, legal, security, or regulatory purpose. Where a third-party verification provider processes identity information on our behalf, that provider’s own privacy terms may also apply.

For Stripe Identity verification, information may be processed by Stripe as a service provider or processor on behalf of Plungers.

D. Payment Information

Payments made through Plungers may be processed by third-party payment providers, including Stripe.

Depending on the payment method used, payment providers may collect:

• Payment card information
• Billing information
• Transaction information
• Payment status
• Refund information
• Fraud-prevention information

Plungers does not intentionally store complete payment card numbers or card security codes on its own servers. Payment information is handled through the applicable payment provider.

E. Authentication Information

Plungers may allow users to register or sign in using:

• Email-based authentication
• Google
• Facebook
• Microsoft
• Other authentication providers that may be introduced in the future

When you use a third-party authentication provider, we may receive information such as your name, email address, profile identifier, and other information that the provider makes available based on the permissions granted.

We use this information to create and maintain your Plungers account and authenticate you.

F. Location and Map Information

Plungers may use mapping and location services to help users discover experiences and businesses.

Depending on the feature being used, we may process:

• General location information
• Selected destinations
• Business or experience locations
• Search locations
• Map-related information

Plungers may use third-party mapping services, including Google Maps Platform, to provide mapping, location, and place-related functionality.

You may control certain location permissions through your device or browser settings.

G. Information Collected Automatically

When you access the Platform, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Language preferences
• Approximate geographic location
• Pages or features accessed
• Date and time of access
• Referring URLs
• Diagnostic and security information

This information may be used for security, troubleshooting, analytics, performance monitoring, and improving the Platform.

3. How We Use Information

We may use personal information for the following purposes:

• Create and manage user accounts
• Authenticate users
• Provide access to the Platform
• Display and manage experiences
• Process bookings and transactions
• Process payments and, where applicable, business payouts
• Verify users and businesses
• Prevent fraud, abuse, and unauthorized activity
• Maintain Platform security
• Process business applications
• Facilitate communication between users and businesses where applicable
• Process and display reviews and ratings
• Provide customer support
• Respond to inquiries
• Improve the Platform and user experience
• Develop and test new features
• Monitor Platform performance
• Comply with legal and regulatory obligations
• Enforce our Terms of Service
• Protect the rights, safety, property, and security of Plungers, our users, and third parties
• Send service-related communications
• Send promotional communications where permitted and where appropriate consent has been obtained

We will not use personal information for purposes materially incompatible with those described in this Privacy Policy without providing appropriate notice or obtaining consent where required by law.

4. Reviews, Ratings, and User-Generated Content

Plungers may allow users to submit reviews, ratings, photographs, comments, and other content concerning experiences or businesses.

Content submitted for public display may be visible to other users of the Platform and may include information associated with your account, such as your display name.

You should avoid submitting personal information that you do not want publicly displayed.

Plungers may moderate, remove, or restrict content that violates our Terms of Service, applicable law, or our content standards.

5. How We Share Information

We may share information with third parties when reasonably necessary to provide, maintain, secure, or improve the Platform.

These parties may include:

Service Providers

We may use third-party providers for services such as:

• Database hosting
• Authentication
• Payment processing
• Identity verification
• Hosting and infrastructure
• Mapping and location services
• Security
• Analytics
• Email or communications
• Customer support
• Technical monitoring

These providers generally receive only the information reasonably necessary to perform their services.

Businesses and Experience Providers

When necessary to facilitate a booking, inquiry, or other interaction, certain information may be shared with the applicable business or experience provider.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests
• Enforce our agreements
• Investigate fraud or abuse
• Protect users or third parties
• Protect the rights, property, or security of Plungers

Business Transfers

If Plungers is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. Third-Party Services

Plungers relies on third-party services to operate portions of the Platform.

These may include:

• Stripe for payments and related financial services
• Stripe Identity or another identity-verification provider for identity verification
• Supabase for database and related infrastructure
• Google services for authentication and mapping
• Facebook (Meta) services for authentication
• Microsoft services for authentication
• Vercel or other infrastructure providers for hosting and deployment

Third-party services may process information according to their own privacy policies and contractual obligations.

Plungers does not control the privacy practices of independent third parties.

7. Cookies and Similar Technologies

Plungers may use cookies, local storage, session technologies, and similar technologies to:

• Maintain authentication sessions
• Remember preferences
• Maintain security
• Support Platform functionality
• Understand Platform usage
• Improve performance

Where required by applicable law, Plungers will provide appropriate choices or consent mechanisms for non-essential cookies and similar technologies.

You can control certain cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide the Platform and requested services
• Maintain accounts and transaction records
• Fulfill legitimate business purposes
• Resolve disputes
• Prevent fraud and abuse
• Comply with legal, tax, accounting, and regulatory requirements
• Enforce our agreements

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no internet-based service can guarantee absolute security.

You are responsible for maintaining the security of your account credentials and should notify us promptly if you believe your account has been compromised.

10. International Data Transfers

Plungers may use service providers located in countries other than the country in which you live.

As a result, your information may be processed internationally.

Where required by applicable law, Plungers will use appropriate safeguards for international transfers of personal information.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, including the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request restriction of processing
• Object to certain processing
• Request portability of certain information
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

Additional rights may apply under laws such as applicable U.S. state privacy laws, the California Consumer Privacy Act and related regulations, the European Union General Data Protection Regulation, the United Kingdom GDPR, or other applicable privacy legislation.

To exercise applicable rights, contact:

[PRIVACY EMAIL ADDRESS]

We may need to verify your identity before fulfilling certain requests.

12. Marketing Communications

We may send service-related communications that are necessary to operate your account or fulfill transactions.

Where permitted and where appropriate consent has been obtained, we may also send promotional communications about Plungers, experiences, destinations, offers, or other services.

You may unsubscribe from promotional communications by using the unsubscribe mechanism included in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending important transactional or account-related communications.

13. Children’s Privacy

Plungers is not intended to be used independently by children under the age required by applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to Plungers improperly, please contact us so that we can investigate and take appropriate action.

14. Third-Party Websites and Links

The Platform may contain links to third-party websites, applications, or services.

Plungers is not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of third parties before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to the Platform, technology, legal requirements, or our practices.

When we make material changes, we may provide notice through the Platform or other appropriate means.

The “Last Updated” date at the top of this Privacy Policy indicates when the policy was most recently revised.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or Plungers’ privacy practices, contact us at:

[LEGAL COMPANY NAME]
[BUSINESS ADDRESS]
[COUNTRY]

Email: [PRIVACY EMAIL ADDRESS]